Insights
Ideas for programs that serve people in crisis
Practical perspectives on AI, case management, veterans services, and victim services.
AI
Where AI helps caseworkers, and where it shouldn’t
Caseworkers lose hours every week to documentation. Here is where AI can give that time back, and the lines it should never cross.
Read more →Governance
A practical AI governance checklist for human services programs
The NIST AI Risk Management Framework gives agencies a common language for AI risk. Here is how its four functions translate to a case management program.
Read more →Elder fraud
Elder fraud is a coordination problem
Losses reported by older Americans keep climbing. The gap is not awareness alone; it is how victim services, law enforcement, and financial institutions work together.
Read more →Veterans
Veteran-Directed Care: what agencies should know
Veteran-Directed Care lets veterans who need daily support stay at home and choose who cares for them. Here is how the program works and why it is growing.
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