Case Management as a Service

I3.NGENUITY’s Case Management as a Service (CMaaS) is a fully managed, AI-powered service model that delivers end-to-end case management operations for state and local agencies. We bring the staff, systems, technology, and compliance expertise — so your agency focuses on mission, not infrastructure. CMaaS is available in three service tiers designed to meet agencies wherever they are.

Core Capabilities

Our core capabilities are designed to address the complex and evolving needs of displaced, and/or immigrating children, youth and families.   We offer comprehensive solutions that span immigration and refugee resettlement, trauma informed family reunification, clinical and mental health services, and advanced digital modernization solutions.  Our team combines deep expertise with a commitment to continuous innovation, ensuring that each service is delivered with the highest standards of care and efficiency.  We empower individuals and organizations to achieve meaningful and sustainable humanitarian outcomes.   

Tier 1 – Technology & Tools

For agencies with existing staff but limited systems. We deploy and configure a cloud-based, AI-powered case management platform, build custom intake and screening workflows, set up automated compliance dashboards, and train your staff on the system. You keep your team — we bring the technology.

Tier 2 – Managed Operations

For agencies that want to outsource the entire function. I3.NGENUITY provides the staff, systems, and supervision — delivering end-to-end case lifecycle management from intake to case closure. Our multilingual, trauma-informed, and veteran-competent caseworkers serve your clients directly while you receive real-time performance reporting and outcome dashboards.

 

Tier 3 – Surge & Emergency Response

For agencies overwhelmed by sudden influxes or emergency situations. We deploy case management teams within days — providing temporary bridge capacity for disaster response, population surges, or emergency program stand-ups. Surge deployments transition seamlessly into Tier 2 managed operations when ongoing support is needed.

 

AI-Powered Advantage

Every CMaaS engagement includes our AI layer — intelligent intake screening that flags risk factors across all three populations, automated case note drafting that reduces documentation time by 60–70%, predictive risk monitoring that surfaces high-need cases before they fall through the cracks, and automated compliance reports generated directly from case data for HUD-VASH, SSVF, ORR, HMIS, and VOCA funders.

 

Who We Serve

Our CMaaS model is purpose-built for three populations: homeless veterans served through HUD-VASH, SSVF, and GPD programs; human trafficking survivors served through HHS/ORR, DCJS, and State Department funding; and people experiencing homelessness served through HUD Continuum of Care, ESG, and state homeless services programs. One integrated model — three populations served.

 

Why Partner With I3.NGENUITY

As a Veteran Owned Small Business and Minority Business Enterprise, we bring authentic mission alignment, federal-scale program experience, and cutting-edge AI technology to every engagement. We serve as prime contractor, subcontractor, or joint venture partner — flexible enough to meet you where you are. Federal, State or Local agencies across Virginia, Maryland, and DC trust I3.NGENUITY to deliver results.