Case Management as a Service

I3.NGENUITY’s Case Management as a Service (CMaaS) is a fully managed, AI-powered service model that delivers end-to-end case management operations for state and local agencies. We bring the staff, systems, technology, and compliance expertise — so your agency focuses on mission, not infrastructure. CMaaS is available in three service tiers designed to meet agencies wherever they are.

Tier 1 – Technology & Tools

For agencies with existing staff but limited systems. We deploy and configure a cloud-based, AI-powered case management platform, build custom intake and screening workflows, set up automated compliance dashboards, and train your staff on the system. You keep your team — we bring the technology.

Tier 2 – Managed Operations

For agencies that want to outsource the entire function. I3.NGENUITY provides the staff, systems, and supervision — delivering end-to-end case lifecycle management from intake to case closure. Our multilingual, trauma-informed, and veteran-competent caseworkers serve your clients directly while you receive real-time performance reporting and outcome dashboards.

 

Tier 3 – Surge & Emergency Response

For agencies overwhelmed by sudden influxes or emergency situations. We deploy case management teams within days — providing temporary bridge capacity for disaster response, population surges, or emergency program stand-ups. Surge deployments transition seamlessly into Tier 2 managed operations when ongoing support is needed.

 

AI-Powered Advantage

Every CMaaS engagement includes our AI layer — intelligent intake screening that flags risk factors across all three populations, automated case note drafting that reduces documentation time by 60–70%, predictive risk monitoring that surfaces high-need cases before they fall through the cracks, and automated compliance reports generated directly from case data for HUD-VASH, SSVF, ORR, HMIS, and VOCA funders.

 

Who We Serve

Our CMaaS model is purpose-built for three populations: homeless veterans served through HUD-VASH, SSVF, and GPD programs; human trafficking survivors served through HHS/ORR, DCJS, and State Department funding; and people experiencing homelessness served through HUD Continuum of Care, ESG, and state homeless services programs. One integrated model — three populations served.

 

Why Partner With I3.NGENUITY

As a Veteran Owned Small Business and Minority Business Enterprise, we bring authentic mission alignment, federal-scale program experience, and cutting-edge AI technology to every engagement. We serve as prime contractor, subcontractor, or joint venture partner — flexible enough to meet you where you are. Federal, State or Local agencies across Virginia, Maryland, and DC trust I3.NGENUITY to deliver results.