Core Capabilities

Case Management as a Service (CMaaS)

I3.NGENUITY delivers fully managed, AI-powered case management operations to state and local agencies — bringing the staff, systems, technology, and compliance expertise so your team can focus on mission. Our CMaaS model is available in three tiers: technology and tools for agencies with existing staff, fully managed operations with I3-provided caseworkers, and rapid surge deployment for emergency situations.

Homeless Veterans Services

As a Veteran Owned Small Business, serving homeless veterans is our founding mission. We deliver Housing First case management with direct VA coordination, veteran-specific benefits navigation across HUD-VASH, SSVF, and GPD programs, military cultural competency, and peer support integration — helping veterans move from crisis to permanent housing and lasting stability.

Human Trafficking Survivor Services

Our trafficking survivor services are built on safety, survivor autonomy, and long-term restoration. We provide trauma-informed identification and safety planning, HHS Certification and T/U Visa support, legal coordination, benefits navigation, and pathways to economic self-sufficiency — with survivor voices informing every step of our service design.

 

Transitional Housing & Homeless Services

We believe stable housing is the foundation from which all other recovery is possible. Our homeless services model is anchored in Housing First principles and Coordinated Entry participation — with HMIS-compliant documentation, rapid rehousing, permanent supportive housing navigation, and post-housing wraparound services that keep people stably housed long term.

 

AI-Powered Technology & Analytics

We embed artificial intelligence throughout the case management lifecycle — intelligent intake screening, automated case note drafting, predictive risk monitoring, and real-time outcome dashboards. Our analytics layer connects directly to case management data, generating automated compliance reports for HUD-VASH, SSVF, ORR, HMIS, and VOCA funders — on time, every time.

 

Training and Technical Assistance

Our Training and Technical Assistance services help state and local agencies, nonprofits, and grantees build the capacity to deliver high-quality, compliant human services programs. We offer program design, staff training in trauma-informed and military-culturally-competent practice, compliance and quality improvement consulting, and case management platform implementation support — tailored to the specific needs of veteran, trafficking survivor, and homeless services programs.